HBA Customer Service Agents. in Malolos City, Central Luzon

Description
Technical Support
HBA Customer Care provides Tier 1 and Tier 2 technical and product support programs for its customers throughout various industries.
We work closely with our clients to design programs and knowledge management tools with logical call flows that can effectively handle your customers' inquiries.
For clients who don't have knowledge databases internally, we have extensive experience in building applications and knowledge bases to serve as the primary diagnostic tools for the call resolution process.
There are extensive branching logic and decision trees built into the application process to assess your customers' issues and offer the proper resolution.
Customer Care
Whether you outsource your contact center needs completely, or need overflow support during your busiest seasons, HBA Customer Care can provide fully trained customer service representatives to handle your customer inquiries. These representatives act as extensions of your company, providing answers to consumer questions, handling orders, processing requests, and offering additional products or services through effective cross-selling and up-selling techniques.
Our customer care services include:
Order Taking
Customer Service
Up-sells and Cross-sells
Store Locator Services
Information Requests
Fulfillment & Back Office Support
Customer Retention
E-mail Management
Seasonal Volume Increases
Extended Hours/Days of Operation
(up to 24x7x365)